Return & Refund Policy
Effective Date: 01 July 2026
At Arihant Handloom, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
You may request a return if:
You receive a damaged or defective product.
You receive the wrong product.
The product has a manufacturing defect.
To be eligible, the item must be:
Unused and unwashed.
In its original packaging with tags intact.
Returned Same days of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:
Newborn and infant and all innerwears .
Used, washed, or worn products.
Products without original tags or packaging.
3. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
Contact us Same day of delivery.
Share your order number and clear video of the product.
Our team will review your request and provide a suitable resolution.
4. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your payment provider.
5. Exchange
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange based on product availability.
6. Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
7. Change of Mind / Personal Preference
Returns will not be accepted if:
You do not like the product after delivery.
You change your mind after placing the order.
The color appears slightly different due to screen or lighting variations.
You ordered the wrong size or product by mistake.
Returns are accepted only for damaged, defective, or incorrectly delivered products, subject to the conditions mentioned in this policy.
8. Unboxing Video Requirement
Unboxing Video Required
To be eligible for a return, refund, or replacement due to a damaged, defective, missing, or incorrect product, customers must record a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully inspected.
Claims for damage, missing items, incorrect products, or manufacturing defects cannot be processed without a clear unboxing video. The video helps us verify the issue and resolve your request as quickly as possible.
Videos that are edited, paused, or recorded after the package has already been opened may not be accepted as valid evidence.
This requirement does not apply to general dissatisfaction or change-of-mind requests, as such returns are not accepted under our Return & Refund Policy.
This wording is clear, professional, and commonly used by many e-commerce businesses. Just make sure this reflects how you actually handle customer claims and that you apply it consistently.
If you have any questions about returns or refunds, please contact us through our Contact Us page.
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